All Designs by Dakster dragon adoptions and accessories are final sale. We do not accept returns or exchanges for changes of mind, color preferences, or other non-damage reasons.
Because every dragon is handmade, slight variations in color, shimmer, finish, and placement are part of its one-of-a-kind character and are not considered defects.
Custom Dragon Approval
We may email you a completion photo of your custom dragon before shipping. You will have 48 hours to approve the dragon or request (1) one reasonable adjustment that remains within the choices and details included in your original order.
Requests that change the original design may require an additional charge. Photo approval is not an opportunity to cancel or completely redesign the order.
If we do not receive a response within 48 hours, the dragon will be considered approved and shipped as shown.
Shipping Damage
If your order arrives damaged, contact us within (3) three days of delivery. Include your order number and clear photographs of:
- The damaged item
- The shipping box
- The interior packaging
- Any visible damage to the outside of the package
Please keep the item and all packaging until the claim is resolved. Depending on the circumstances and availability, we may offer a repair, replacement, or refund. We may require the damaged item to be returned and will provide return instructions when necessary.
Damage reported after three days or without photographs may not qualify for a replacement or refund.
Order Cancellations
Custom orders may only be canceled before production begins. Once materials have been prepared or work has started, the order becomes final.
If you need help with an order, please use our Contact Us page.